Overview
Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman’s presence spans 28 countries and more than 69 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com .
WHAT YOU WILL BE DOING
Meet and greet clients, offering drinks and contacting the appropriate member of staff.
Logging in guests on a daily basis via our Aldwych House portal.
Responsible for answering incoming calls; routing calls promptly and correctly to the proper staff person or voicemail, and politely taking messages when necessary.
Sort, process and distribute incoming / outgoing post.
Organise couriers/taxis for both UK and International staff and clients.
Organise and coordinate office supplies, liaising with the Office Manager when placing orders to ensure stock levels are maintained.
Ad hoc social committee assistance
Maintain safe and clean reception area by complying with procedures, rules, and regulations.
Maintain and organise diaries for all meeting rooms and assist in ensuring meetings do not over run.
Identify key meetings especially those with senior internal staff and external clients and ensure they are fully prepared for.
Ensure all requirements for meeting room reservations are met including ordering refreshments and catering when required, ensure meeting rooms are kept clean and ready for immediate use.
Assist new starters in the allocation of security passes, desks, lockers & bike racks.
Assist with monthly expense reports
THE SKILLS AND EXPERIENCE YOU NEED
Minimum of 1+ years’ experience within a busy, front of house position
Polite and well-spoken confident telephone manner
Presentable and welcoming
Exceptional customer service skills
Proactive and problem solving approach; able to work under own initiative and complete tasks to deadline
Working knowledge of all Microsoft packages
Knowledge of administrative and clerical procedures
Well-developed written and verbal communication skills with the ability to interact with all levels of management and clients
Ability to work independently and multi-task in a fast-paced environment.
Strong attention to detail and highly organiSed
Punctual and reliable
Ability to practice discretion
First aid training an advantage
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
